Return & Refund Policy

Only servicing European Union and UK.

At General Goodsy™, we want you to love your purchase! If you're not satisfied, we offer a 30-day return window, hassle-free exchanges for faulty items, and a 2-year warranty on all eligible items.!

Last Updated: 1 September 2025

At General Goodsy, we want you to be completely satisfied with your purchase. This policy is designed to meet and exceed our legal obligations to you under EU and UK consumer law.

1. Your Legal Right to Cancel (Right of Withdrawal)

• EU & UK Customers: You have a legal right to cancel your order and return the goods for any reason within 14 days of receiving them. This is your statutory "cooling-off period."

2. Our Return Process
To provide a seamless experience, we extend the returns window to 30 days from the date you receive your order for your convenience. To be eligible for a return, items must be unused and in the same condition that you received them, in their original packaging.

3. Damaged or Lost Shipments
🚨 Damaged Packages:
If your order arrives damaged, you must contact us within 48 hours at customersupport@generalgoodsy.store with your order number and photos of the damaged package and product. We will work with the carrier to resolve the issue and will offer a replacement or refund, as required by law.

🚨 Lost Packages:
If your tracking number shows "delivered" but you have not received your package:

1. Check with neighbors and your local post office.

2. File a claim with the delivery carrier.

3. Contact us at customersupport@generalgoodsy.store with your order number and claim details. We will work to resolve the issue, which may include sending a replacement or issuing a refund once the claim is validated.

4. Order Cancellations
To cancel an order, email us at customersupport@generalgoodsy.store. You may cancel free of charge at any time before your order is marked "Processing" or "Shipped." If your order has already been processed, you may refuse delivery or return it to us once received under the terms of this policy.

5. Refunds, Return Shipping & Restocking Fees
Late or Missing Refunds:
If you haven’t received your refund after we have approved it:

1. Check your bank account and transaction history.

2. Contact your credit card company or bank, as processing times can vary.

3. If you still have an issue, contact us at customersupport@generalgoodsy.store.

Return Shipping Costs:

• Free Returns: We will cover the return shipping cost for items that are damaged, defective, or incorrect due to our error.

• Changed Mind / Buyer's Remorse: For returns under your legal right of withdrawal where the product is not faulty, you are responsible for the cost of returning the goods to us. As permitted by law, this cost may be deducted from your refund.

🚫 Restocking Fees:
No restocking fees apply to any returns.

6. 2-Year Warranty
In addition to your statutory rights, most products are covered by a 24-month warranty against manufacturing defects.

What is covered:

• Repair or replacement of products with defects in materials or workmanship.

What is not covered:

• Excluded Item Types: Cosmetics, edible items, and candles.

• Damage from use: Damage resulting from accidents, misuse, or improper care.

• Normal wear and tear: Deterioration expected from regular use over time.

To initiate a warranty claim, please contact us with your order number and details (including photos or video) of the defect.

7. Contact Us
For any questions on returns, cancellations, or refunds, please contact our support team.

📧 Email: customersupport@generalgoodsy.store
📞 Phone: +1 (512) 900-9530 (US business line)
⏳ Support Hours: Monday–Friday, 9 AM–5 PM CST | Response time: 24–48 hours

📍 Business Address (Registration):
General Goodsy™
110 N Interstate 35, Ste 315 - 1011
Round Rock, TX 78681
USA