Shipping & Fulfillment

Shipping & Fulfillment Policy (U.S. Only)

Shipping Zone: United States Only

🚛 General Goodsy™ currently ships only within the United States. We do not offer international shipping at this time.

Free Shipping! 🚚

At General Goodsy™, we are committed to ensuring your orders are delivered promptly and with care. Below is our detailed shipping and fulfillment policy for U.S. customers.

Shipping Times & Order Processing

✅ Delivery Time: Most orders arrive within 1–2 weeks. However, in rare cases, please allow up to 4 weeks for delivery.

✅ Order Processing:

  • Orders placed before 11:59 PM CST are typically processed and shipped the next business day (excluding weekends and holidays).
  • Orders with custom or made-to-order items may require additional processing time.

✅ Tracking Information:

  • A tracking number will be provided via email once your order has shipped.
  • You can track your order using the provided tracking link.

Delivery Methods & Carriers

📦 Standard Shipping: We work with a variety of trusted carriers to ensure your order arrives safely. These may include USPS, UPS, FedEx, DHL, or other regional carriers.

🚪 Door-to-Door Delivery: All orders are delivered directly to your address (no pickup points required).

📌 Carrier Selection: The carrier used for your shipment may change at our discretion based on service availability, shipping speed, and other operational factors.

Missed Parcel Deliveries & Address Accuracy

📌 Missed Deliveries

  • If the shipping address provided is incorrect or incomplete, the buyer is responsible for any lost or misdelivered packages.
  • If you are not available at the time of delivery, the carrier may leave a notice or attempt redelivery.

📌 Shipping Address Responsibility

  • The customer is responsible for ensuring that the shipping address and contact details are entered correctly at checkout.
  • General Goodsy™ is not responsible for stolen or lost deliveries due to incorrect shipping information provided by the customer.

Damaged or Lost Shipments

🚨 Damaged Packages:

  • If your order arrives damaged, please contact us within 48 hours at customersupport@generalgoodsy.store with:
    • Your order number
    • Photos of the damaged package and product
  • We will work with the carrier to resolve the issue and may offer a replacement or refund based on the situation.

🚨 Lost Packages:

  • If your tracking number shows delivered but you didn’t receive the package, follow these steps:
    1️⃣ Check with neighbors or your local post office/carrier in case they held the package.
    2️⃣ File a claim with the carrier and provide the claim ID to us.
    3️⃣ Contact us at customersupport@generalgoodsy.store with your claim details.

📌 Once validated, we may send a replacement or issue a refund at our discretion.

Holidays & Weather Delays

  • During holiday seasons or severe weather conditions, shipping times may be extended.
  • We appreciate your patience and understanding during these times.

Pricing Disclaimer

  • Prices are subject to change at the sole discretion of General Goodsy™ without prior notice.
  • We reserve the right to adjust pricing based on market conditions, supplier changes, or business requirements.
  • Please check product prices at the time of purchase for the most accurate and up-to-date information.

Returns & Refunds

📌 For information about returns and refunds, please refer to our Return Policy.

Contact Us

For any additional questions or concerns about shipping and fulfillment, please contact us:

📧 Email: customersupport@generalgoodsy.store
📞 Phone: +1 (512) 900-9530 (USA)

📍 Business Address:
General Goodsy™
110 N Interstate 35, Ste 315 - 1011
Round Rock, TX 78681

⏳ Customer Support Hours:
Monday–Friday, 9 AM–5 PM CST
Response time: 24–48 hours